Terms of Service

Last updated: November 2, 2026

Overview

Welcome to Petlumy!

Throughout these Terms of Service, the terms “we,” “us,” and “our” refer to Petlumy.

Petlumy operates this online store and website, including all related information, content, features, tools, products, and services (collectively, the “Services”), to provide customers with a convenient and carefully selected shopping experience.

Our store is powered by Shopify, which provides the e-commerce technology that enables us to offer our Services.

These Terms of Service, together with the policies referenced below, explain your rights and responsibilities when accessing or using our Services.

Please read these Terms carefully before using our website or placing an order.

By accessing, browsing, or using our Services, you agree to these Terms of Service and acknowledge our Privacy Policy.

Nothing in these Terms limits or excludes mandatory consumer rights under applicable law.

1. Access and Accounts

By using our Services, you confirm that you are legally permitted to enter into a purchase agreement in your jurisdiction or that you are using the Services with appropriate parental or guardian authorization.

You may be required to provide certain information when browsing, registering an account, or making a purchase, including your name, email address, billing information, payment information, and shipping address.

You agree to provide accurate, complete, and up-to-date information.

If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for activity conducted through your account, subject to applicable law.

Please notify us promptly if you suspect unauthorized access to your account.

You may not transfer, sell, or assign your account to another person without authorization.

2. Our Products

Petlumy offers a selection of products for pets, including accessories, toys, grooming and care products, feeding essentials, bedding, and travel accessories.

We make reasonable efforts to display accurate product descriptions, specifications, images, colors, prices, and availability.

However, colors and product appearance may vary slightly depending on your device, display settings, lighting, and manufacturing variations.

We may update product descriptions, discontinue products, or adjust availability when necessary.

Product images are provided to help customers understand the items offered. Actual packaging and minor design details may vary where permitted by law and where such variations do not materially affect the product's advertised characteristics.

Customers should follow the manufacturer's instructions and supervise pets when appropriate.

Our products are not intended to replace professional veterinary advice, diagnosis, or treatment.

Nothing in this section reduces your statutory rights regarding products that are faulty, unsafe, materially misdescribed, or otherwise nonconforming.

3. Orders

When you place an order, you submit an offer to purchase the selected products.

Petlumy may review the order, verify payment, confirm product availability, and take reasonable measures to prevent fraud before accepting or fulfilling it.

We reserve the right to reject or cancel an order where legally permitted, including when a product is unavailable, payment cannot be verified, or there is an obvious pricing error.

If an order is canceled after payment has been collected, any amount owed to you will be refunded in accordance with applicable law.

After placing an order, you will ordinarily receive an order confirmation at the email address supplied during checkout.

Please carefully review your product selections, quantities, delivery address, and contact details before completing your purchase.

If you need to request a change or cancellation, contact us as soon as possible at petlumy1@gmail.com.

Changes may not be possible once an order has entered the fulfillment or shipping process.

However, your applicable statutory cancellation, withdrawal, return, and refund rights remain unaffected.

Products purchased through our website are intended primarily for personal or household use unless otherwise agreed.

4. Prices, Payments, and Billing

Product prices, discounts, promotions, and availability may change over time.

The price applicable to your purchase will be the price confirmed during checkout, subject to applicable consumer protection laws.

The final checkout total will display the product charges, shipping costs, taxes collected by Petlumy, and other charges applicable to your order.

Payment methods and supported currencies may vary depending on your location and the payment options available through our website.

You agree to provide accurate and authorized payment information.

Payments are processed through supported third-party payment providers.

Petlumy does not require customers to provide complete payment card details directly to our customer support team.

Promotional offers may be subject to additional conditions presented with the promotion.

For international orders, customs duties, import taxes, and carrier charges may apply as described in our Shipping Policy.

5. Shipping and Delivery

Petlumy works with independent suppliers, warehouses, and international fulfillment partners.

Products may be dispatched from different countries or facilities depending on product availability and the delivery destination.

Orders containing multiple items may arrive in separate packages.

Our estimated standard shipping transit time is generally 8–15 business days after dispatch for eligible destinations, with order processing time calculated separately.

Delivery estimates are not guarantees and may be affected by customs inspections, weather conditions, transportation disruptions, public holidays, and other circumstances outside our reasonable control.

We will provide tracking information when available.

Where consumer protection law requires it, the risk of loss or damage remains with the seller until the goods are delivered to the customer or another authorized recipient.

If an order is lost, damaged, or significantly delayed, please contact our customer support team.

For more information, read our Shipping Policy.

6. Intellectual Property

The Petlumy brand, original website design, text, graphics, and other content created by or licensed to us may be protected by applicable intellectual property laws.

Product photographs, descriptions, videos, trademarks, and other content supplied by third parties remain subject to the rights of their respective owners.

Nothing on our website should be interpreted as transferring ownership of intellectual property belonging to Petlumy, Shopify, suppliers, or other rights holders.

You may access and use our website for lawful personal and noncommercial shopping activities.

Unauthorized copying, modification, distribution, or commercial exploitation of protected material is prohibited except where permitted by law or authorized by the relevant rights holder.

The Shopify name and trademarks are the property of Shopify.

Other trademarks and product names remain the property of their respective owners.

7. Optional Third-Party Tools

Our Services may include optional features or tools provided by third parties.

These tools may be subject to their own terms, conditions, and privacy policies.

We encourage you to review the terms of any third-party service before using it.

Petlumy may add, update, replace, or discontinue optional website features over time.

Nothing in this section excludes liability that cannot lawfully be excluded.

8. Third-Party Links

Our website may contain links to external websites, platforms, applications, or services operated by third parties.

These websites are not necessarily controlled or managed by Petlumy.

We do not guarantee the accuracy, completeness, or availability of third-party content.

Before interacting with an external website or purchasing a service from another provider, we recommend reviewing its terms and privacy practices.

This section does not remove any obligations Petlumy has under applicable law or in relation to products purchased directly from our store.

9. Relationship with Shopify

Our online store uses Shopify's e-commerce technology to provide website functionality, shopping carts, checkout, payment integrations, and other services.

Purchases made directly through Petlumy are transactions between the customer and the business operating Petlumy.

Shopify provides technology supporting the transaction but is not generally the seller of the products offered through our store.

Product information, order fulfillment, customer support, and applicable after-sales obligations are managed by Petlumy and its authorized service providers.

Shopify's separate terms and privacy practices may apply to the services it provides.

Nothing in this section limits legal rights or remedies available under applicable law.

10. Privacy Policy

We respect the importance of protecting personal information.

Our Privacy Policy explains how personal information may be collected, used, processed, shared, and stored when customers interact with our Services.

Our website is hosted using Shopify technology, and certain customer and transaction information may be processed by Shopify and authorized service providers.

Information may also be processed by payment providers, delivery companies, suppliers, and other partners where necessary to provide our Services.

Depending on your jurisdiction, you may have rights concerning access, correction, deletion, portability, consent, or objection to certain processing activities.

For details, review our Privacy Policy and Shopify's Privacy Policy.

11. Customer Feedback and Reviews

Customers may submit product reviews, comments, recommendations, suggestions, or other feedback.

By submitting content to Petlumy, you confirm that you have the necessary rights to share it and that the content does not infringe the rights of others.

You grant Petlumy a non-exclusive, worldwide, royalty-free license to use, reproduce, display, and share feedback you voluntarily submit for legitimate business purposes, including displaying reviews and improving our Services, subject to applicable privacy, intellectual property, and consumer laws.

You remain responsible for ensuring that your feedback is accurate and lawful.

We may moderate or remove content that is fraudulent, unlawful, abusive, misleading, or otherwise violates these Terms.

Any material connection, compensation, or incentive relating to a customer review must be disclosed where required by law.

We do not require reviews to be positive.

12. Errors, Inaccuracies, and Omissions

Occasionally, our website may contain typographical mistakes, technical errors, outdated information, or inaccuracies relating to product descriptions, prices, discounts, shipping costs, availability, or delivery estimates.

We may correct errors and update information when necessary.

If a material error affects an order, we will contact the customer and provide an appropriate solution consistent with applicable law.

Where an order is lawfully canceled after payment, the customer will receive any refund required by applicable consumer protection rules.

Nothing in these Terms permits us to make unlawful changes to an accepted purchase agreement.

13. Prohibited Uses

You agree to use our website and Services lawfully.

You must not:

• Use the website for fraudulent, illegal, or malicious activities.

• Violate applicable laws or regulations.

• Infringe intellectual property, privacy, or other legal rights.

• Harass, threaten, impersonate, or abuse other individuals.

• Submit materially false or misleading information.

• Distribute malware, malicious code, or harmful software.

• Attempt unauthorized access to our systems or customer accounts.

• Interfere with the security, functionality, or availability of the website.

• Collect personal information from others unlawfully.

• Send unsolicited promotional messages, phishing communications, or spam.

• Use automated tools to bypass reasonable security or access restrictions.

Where legally permitted, Petlumy may restrict access or suspend accounts involved in serious violations of these Terms.

Such action will not affect mandatory consumer rights relating to existing purchases.

14. Automated Agents

This section applies to automated or semi-automated software systems, including artificial intelligence agents, that access or interact with our Services on behalf of users or organizations.

An “Agent” means software capable of performing actions automatically or with limited human supervision.

Automated systems must access our Services lawfully and respect applicable technical safeguards, authorization requirements, and reasonable access restrictions.

Agents must not:

• Misrepresent their identity where identification is required.

• Circumvent CAPTCHAs, authentication, or security measures.

• Impersonate human users for deceptive purposes.

• Interfere with website functionality or availability.

• Collect personal information unlawfully.

• Bypass restrictions intended to protect customer data or website security.

Where technically required and reasonably supported, automated agents may be asked to identify their automated nature and the service operating them.

Petlumy may implement reasonable security controls limiting automated access.

Nothing in this section restricts activities protected or permitted by applicable law.

15. Termination

We may suspend or terminate access to certain Services if a user materially violates these Terms, engages in fraudulent activity, or threatens the security of our website.

Such restrictions will be implemented in accordance with applicable law.

Termination of website access does not automatically cancel legally binding obligations relating to existing purchases.

Rights and responsibilities that are intended to survive termination, including intellectual property, privacy, payments lawfully owed, dispute resolution, and applicable limitations of liability, may remain in effect.

Mandatory consumer rights remain unaffected.

16. Disclaimer of Warranties

We aim to provide reliable website functionality and accurate product information.

However, internet services may occasionally experience interruptions, maintenance periods, technical issues, or disruptions beyond our reasonable control.

To the extent permitted by applicable law, our website and its general informational features are provided on an “as available” basis.

We do not guarantee uninterrupted or error-free access to every website feature.

This disclaimer does not exclude statutory product warranties, consumer guarantees, rights relating to faulty or nonconforming goods, or other responsibilities that cannot legally be excluded.

Customers retain all rights and remedies provided by applicable consumer protection laws.

17. Limitation of Liability

To the extent permitted by applicable law, Petlumy is not responsible for losses resulting solely from circumstances beyond our reasonable control or from the customer's unlawful misuse of our Services.

However, nothing in these Terms excludes or restricts liability that cannot legally be limited, including mandatory consumer protections, liability for fraud, or other responsibilities under applicable law.

Your statutory rights concerning product safety, delivery, conformity, cancellation, repair, replacement, refunds, and other legal remedies remain unaffected.

Any limitation of liability will apply only where legally valid and enforceable.

18. Indemnification

Where permitted by applicable law, users may be responsible for losses caused by their unlawful conduct, infringement of third-party rights, or material violation of these Terms.

Any indemnification obligation is subject to applicable legal restrictions and does not require consumers to waive statutory rights or assume liability beyond what the law permits.

Petlumy will not seek indemnification for losses caused by its own unlawful conduct or where doing so would violate mandatory consumer protection rules.

19. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be interpreted or limited to the extent legally permitted.

The remaining provisions will continue to apply where possible.

The invalidity of one provision does not automatically invalidate the entire agreement.

Mandatory consumer rights take precedence over any conflicting term.

20. Waiver and Entire Agreement

Our failure to enforce a particular provision does not automatically mean that we permanently waive our right to enforce it in the future.

These Terms, together with the policies and conditions referenced on our website, form part of the agreement governing your use of our Services.

Additional terms may apply to specific promotions or services when clearly disclosed.

Nothing in this section overrides mandatory consumer information requirements or rights under applicable law.

21. Assignment

Customers may not transfer contractual obligations to another person without appropriate authorization, except where applicable law permits.

Petlumy may transfer business operations or certain contractual rights and obligations where legally permitted.

Any transfer affecting customer rights will be handled according to applicable law, including any required notice or consent.

A transfer will not eliminate obligations already owed to customers or restrict mandatory consumer protections.

22. Governing Law and Dispute Resolution

These Terms are governed by applicable law, taking into account the jurisdiction of the business operating Petlumy and mandatory consumer protection requirements.

Nothing in these Terms deprives consumers of protections that apply in their country of habitual residence or of the right to bring proceedings before a legally competent court where such rights cannot be waived.

If you experience a problem with a purchase, please contact our customer support team so we can try to resolve it promptly.

Customer Support: petlumy1@gmail.com

Where applicable, consumers may also have access to statutory complaint procedures, consumer protection authorities, courts, or alternative dispute resolution mechanisms.

23. Translations

These Terms of Service may be made available in several languages.

The English-language version serves as our primary reference text.

If different language versions contain inconsistencies, they will be interpreted in accordance with applicable law.

Nothing in this section overrides mandatory consumer rights concerning language, transparency, interpretation, or legally required translations.

24. Headings

Section titles and headings are included for convenience and readability.

They do not independently modify the meaning or legal interpretation of these Terms.

25. Electronic Communications

By using our Services or placing an order, you acknowledge that we may send necessary transactional and service-related communications electronically.

These communications may include:

• Order confirmations.

• Payment confirmations.

• Shipping and tracking information.

• Delivery updates.

• Return and refund communications.

• Account security notices.

• Important service or policy updates.

You are responsible for providing an accurate email address and keeping your contact information reasonably up to date.

Marketing communications will be sent only where permitted by applicable law and may be subject to your consent or opt-out choices.

26. Changes to These Terms of Service

We may update these Terms to reflect changes in our business operations, website features, legal requirements, or services.

The latest version will be available on our website.

Material changes will be communicated where required by applicable law.

Changes will not retroactively eliminate rights that customers have already acquired under a completed purchase or binding agreement.

Your continued use of our Services after lawful changes take effect may constitute acceptance where permitted by applicable law.

27. Contact Information

If you have any questions about these Terms of Service, your purchase, or our website, please contact us.

Petlumy

Website: https://petlumy.com

Customer Support: petlumy1@gmail.com

Business Contact Address:
2335 E Atlantic Blvd
Pompano Beach, FL 33062
United States

For additional business contact details, visit our Contact Information Policy.

Thank you for choosing Petlumy — Little Things. Happier Pets.