Shipping policy

Shipping Policy

Last updated: November 2, 2026

Thank you for shopping at Petlumy! We want your shopping experience to be simple, transparent, and worry-free. This Shipping Policy explains how we process and ship orders, estimated delivery times, shipping costs, and what to expect after placing an order.

1. Order Processing

Orders are generally processed within 1–3 business days after payment confirmation, unless otherwise stated on our website.

Business days exclude weekends and public holidays.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information when available.

During periods of high demand, processing may take slightly longer. If a significant delay occurs, we will make reasonable efforts to keep you informed.

2. Shipping Methods & Delivery Times

We work with trusted international fulfillment and shipping partners to deliver our products to customers around the world.

Our estimated standard shipping transit time is:

8–15 business days after dispatch, for eligible destinations.

Please note:

Delivery estimates begin after your order has been shipped, not when it is placed.
Processing time is additional to the estimated transit time.
Delivery estimates are not guaranteed.
Customs clearance, carrier delays, weather conditions, public holidays, and other circumstances may affect delivery times.
Orders containing multiple items may arrive in separate packages.

Any available shipping methods and applicable delivery estimates will be displayed during checkout.

3. Shipping Costs

Shipping costs are calculated and displayed at checkout based on your delivery destination, order details, and available shipping methods.

Free Standard Shipping may be available on eligible orders or destinations, as indicated during checkout.

You will always be able to review any applicable shipping charges before completing your purchase.

4. Customs, Duties & Import Taxes

Because Petlumy works with international suppliers and fulfillment partners, some orders may be shipped from warehouses outside your country.

Depending on your destination, your order may be subject to customs clearance, import duties, taxes, or carrier handling fees.

Where applicable, taxes and import charges collected by Petlumy will be shown during checkout.

If these charges are not collected at checkout, additional fees may be payable upon import or delivery, subject to applicable laws and disclosure requirements.

Canada

Orders shipped to Canada may be subject to GST, HST, PST, QST, RST, customs duties, import taxes, or carrier brokerage and handling fees.

If applicable taxes and import charges are prepaid at checkout, they will be included in your order total.

If these charges are not collected during checkout, you may be required to pay them before or upon delivery.

United Kingdom

Orders shipped to the United Kingdom may be subject to VAT, customs duties, import taxes, and carrier handling or brokerage fees.

When applicable taxes or import charges are collected at checkout, they will be displayed before you confirm your purchase.

If import charges are not prepaid, additional fees may apply when your shipment enters the United Kingdom.

Customs processing may also affect delivery estimates.

European Union

Orders shipped to European Union countries may be subject to VAT, customs duties, import taxes, and carrier handling or brokerage fees.

Where applicable, these charges may be collected during checkout or assessed when the shipment enters the destination country.

If your order is expressly marked as having prepaid import duties and taxes, those specified charges should not normally be requested again upon delivery.

If you receive an unexpected request to pay charges that were already collected, please contact us for assistance.

Import charges may vary depending on the destination country, product classification, declared value, country of origin, and shipping arrangement.

Other International Destinations

Orders shipped to destinations such as Australia, New Zealand, Brazil, and the United States may also be subject to destination-specific import requirements, taxes, duties, or customs processing.

Any charges collected during checkout will be included in the final order total. Additional charges may apply where they have not been prepaid, subject to applicable law.

We recommend reviewing relevant local import requirements before ordering.

5. Countries We Ship To

Petlumy currently offers shipping to the following destinations, subject to availability at checkout:

North America

United States
Canada

Europe & United Kingdom

Austria
Belgium
Bulgaria
Croatia
Cyprus
Czech Republic
Denmark
Estonia
Finland
France
Germany
Greece
Hungary
Ireland
Italy
Latvia
Lithuania
Luxembourg
Malta
Netherlands
Poland
Portugal
Romania
Slovakia
Slovenia
Spain
Sweden
United Kingdom

Oceania

Australia
New Zealand

South America

Brazil

Shipping availability may vary by product, delivery address, and applicable restrictions. The available shipping options for your destination will be confirmed at checkout.

6. Order Tracking

Once your order has shipped, we will send a shipping confirmation email containing your tracking number and tracking link, when available.

Please allow some time for tracking information to become active after dispatch.

You can also contact our support team at petlumy1@gmail.com for assistance with your shipment.

For faster support, please include your order number.

7. International Fulfillment & Multiple Packages

Petlumy works with suppliers and fulfillment partners in different countries.

As a result, products may be dispatched from different warehouses, and items within the same order may arrive separately.

Separate shipments do not necessarily indicate that any items are missing.

If you have concerns about an incomplete delivery, please contact our support team.

8. Shipping Address Accuracy

Customers are responsible for providing accurate shipping information during checkout.

Please carefully review your full name, street address, apartment or house number, postal code, city, state, country, and contact details.

If you notice an error after placing your order, contact us as soon as possible at petlumy1@gmail.com.

We will make reasonable efforts to assist with address corrections before dispatch.

Once an order is in transit, modifications may not be possible.

Nothing in this section limits your statutory consumer rights.

9. Lost, Damaged or Delayed Packages

We understand how important it is for your order to arrive safely.

If your package is significantly delayed, arrives damaged, appears lost, or is marked as delivered but cannot be located, please contact us.

Email: petlumy1@gmail.com

Please provide your order number and a brief description of the issue.

We will investigate with the relevant shipping partner and assist with an appropriate solution.

Where required by applicable consumer protection law, Petlumy remains responsible for delivery until the goods are received by the customer or an authorized recipient.

Your legal rights to remedies for lost, damaged, or undelivered goods remain unaffected.