Frequently Asked Questions
What does Petlumy sell?
We offer accessories, toys, grooming and feeding essentials, and practical products for dogs and cats.
Where are your products shipped from?
We work with suppliers and fulfillment partners in different parts of the world. Your order may ship from different countries or warehouses depending on the item.
How long does delivery take?
Estimated transit time for eligible destinations is 8–15 business days after dispatch, excluding any additional order processing time. Delivery times are estimates, not guarantees, and may vary by destination and customs clearance.
Will products arrive together?
Items may be sent separately if they are fulfilled by different partners.
Can I track my order?
Tracking details are emailed when the order ships and tracking is available.
Do you offer free shipping?
Applicable shipping costs are shown at checkout.
What currency will I be charged in?
The checkout displays your available payment currency. Local-currency availability depends on Shopify Payments and the destination market.
What if my order is delayed or lost?
Contact petlumy1@gmail.com with your order number. We will investigate and respect applicable consumer rights.
How can I request a return?
Email petlumy1@gmail.com for return instructions. Your mandatory statutory rights remain unaffected.
How do I contact Petlumy?
Email petlumy1@gmail.com.